{"id":9891,"date":"2020-05-06T12:30:18","date_gmt":"2020-05-06T12:30:18","guid":{"rendered":"http:\/\/blog.citl.mun.ca\/technologyresources\/?page_id=9891"},"modified":"2024-03-27T13:09:45","modified_gmt":"2024-03-27T15:39:45","slug":"self-service-video-uploader-frequently-asked-questions","status":"publish","type":"page","link":"https:\/\/blog.citl.mun.ca\/technologyresources\/other-edtech\/citl-video-uploader\/self-service-video-uploader-frequently-asked-questions\/","title":{"rendered":"CITL Video Uploader: Frequently Asked Questions"},"content":{"rendered":"\n<div class='content-column one_third'><div id=\"bellows-main-videouploader\" class=\"bellows bellows-nojs bellows-main bellows-source-menu bellows-align-left bellows-skin-vanilla bellows-type- bellows-expand-current\"><ul id=\"menu-video-uploader\" class=\"bellows-nav\" data-bellows-config=\"main\"><li id=\"menu-item-33751\" class=\"bellows-menu-item bellows-menu-item-type-post_type bellows-menu-item-object-page bellows-menu-item-home bellows-menu-item-has-children bellows-menu-item-33751 bellows-item-level-0\"><a  href=\"https:\/\/blog.citl.mun.ca\/technologyresources\/\" class=\"bellows-target\"><span class=\"bellows-target-title bellows-target-text\">Home<\/span><button class=\"bellows-subtoggle\" aria-label=\"Toggle Submenu\"><i class=\"bellows-subtoggle-icon-expand fa fa-chevron-down\"><\/i><i class=\"bellows-subtoggle-icon-collapse fa fa-chevron-up\"><\/i><\/button><\/a>\n<ul class=\"bellows-submenu\">\n\t<li id=\"menu-item-33753\" class=\"bellows-menu-item bellows-menu-item-type-post_type bellows-menu-item-object-page bellows-menu-item-has-children bellows-menu-item-33753 bellows-item-level-1\"><a  href=\"https:\/\/blog.citl.mun.ca\/technologyresources\/other-edtech\/\" class=\"bellows-target\"><span class=\"bellows-target-title bellows-target-text\">Other Technology Tools<\/span><button class=\"bellows-subtoggle\" aria-label=\"Toggle Submenu\"><i class=\"bellows-subtoggle-icon-expand fa fa-chevron-down\"><\/i><i class=\"bellows-subtoggle-icon-collapse fa fa-chevron-up\"><\/i><\/button><\/a>\n\t<ul class=\"bellows-submenu\">\n\t\t<li id=\"menu-item-33733\" class=\"bellows-menu-item bellows-menu-item-type-post_type bellows-menu-item-object-page bellows-menu-item-has-children bellows-menu-item-33733 bellows-item-level-2\"><a  href=\"https:\/\/blog.citl.mun.ca\/technologyresources\/other-edtech\/citl-video-uploader\/\" class=\"bellows-target\"><span class=\"bellows-target-title bellows-target-text\">CITL Video Uploader<\/span><button class=\"bellows-subtoggle\" aria-label=\"Toggle Submenu\"><i class=\"bellows-subtoggle-icon-expand fa fa-chevron-down\"><\/i><i class=\"bellows-subtoggle-icon-collapse fa fa-chevron-up\"><\/i><\/button><\/a>\n\t\t<ul class=\"bellows-submenu\">\n\t\t\t<li id=\"menu-item-33731\" class=\"bellows-menu-item bellows-menu-item-type-post_type bellows-menu-item-object-page bellows-menu-item-33731 bellows-item-level-3\"><a  href=\"https:\/\/blog.citl.mun.ca\/technologyresources\/other-edtech\/citl-video-uploader\/self-service-video-uploader-frequently-asked-questions\/\" class=\"bellows-target\"><span class=\"bellows-target-title bellows-target-text\">Video Uploader FAQs<\/span><\/a><\/li>\n\t\t<\/ul>\n<\/li>\n\t<\/ul>\n<\/li>\n<\/ul>\n<\/li>\n<\/ul><\/div><\/div>\n<div class='content-column two_third last_column'><h1 class=\"wp-block-heading\">CITL Video Uploader: FAQs<\/h1>\n\n\n            <div class=\"qae-faqs-container qae-faqs-toggle-container\">\n\t\t\t\t\t\t\t<ul class=\"qe-faqs-filters-container\">\n\t\t\t\t<li class=\"active\"><a class=\"qe-faqs-filter all-faqs\" href=\"#\" data-filter=\"*\">All<\/a><\/li>\n\t\t\t\t<li><a class=\"qe-faqs-filter\" href=\"#citlvideouploaderfaq\" data-filter=\".citlvideouploaderfaq\">CITLVideoUploaderFAQ<\/a><\/li>\t\t\t<\/ul>\n\t\t\t\t\t<div id=\"qaef-9895\" class=\"qe-faq-toggle citlvideouploaderfaq\">\n\t\t\t<div class=\"qe-toggle-title\">\n\t\t\t\t<h4>\n\t\t\t\t\t<i class=\"fa fa-minus-circle\"><\/i> What file types can I upload?\t\t\t\t<\/h4>\n\t\t\t<\/div>\n\t\t\t<div class=\"qe-toggle-content\">\n\t\t\t\t\n<p>You can upload the following file types:<\/p>\n\n\n\n<p> .3gp, .avi, .flv, .f4v, .mov, .movie, .mp4, .m4v, .mpeg, .mpg, .ogv, .qt, .rmvb, .rv, .webm, .wmv,<\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div id=\"qaef-9897\" class=\"qe-faq-toggle citlvideouploaderfaq\">\n\t\t\t<div class=\"qe-toggle-title\">\n\t\t\t\t<h4>\n\t\t\t\t\t<i class=\"fa fa-minus-circle\"><\/i> Can I upload audio files to this service?\t\t\t\t<\/h4>\n\t\t\t<\/div>\n\t\t\t<div class=\"qe-toggle-content\">\n\t\t\t\t\n<p>Audio files cannot be uploaded and hosted using this service. Audio files must first be converted to a video file before they can be uploaded and streamed.<\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div id=\"qaef-9899\" class=\"qe-faq-toggle citlvideouploaderfaq\">\n\t\t\t<div class=\"qe-toggle-title\">\n\t\t\t\t<h4>\n\t\t\t\t\t<i class=\"fa fa-minus-circle\"><\/i> What if I receive an error on uploading my video file?\t\t\t\t<\/h4>\n\t\t\t<\/div>\n\t\t\t<div class=\"qe-toggle-content\">\n\t\t\t\t\n<p>Some video files cause errors while uploading due to unsupported codecs within an acceptable file type.  If you receive an error, reach out to the <a href=\"https:\/\/citl.mun.ca\/support\">CITL Support Centre<\/a> and our team will investigate.<\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div id=\"qaef-9901\" class=\"qe-faq-toggle citlvideouploaderfaq\">\n\t\t\t<div class=\"qe-toggle-title\">\n\t\t\t\t<h4>\n\t\t\t\t\t<i class=\"fa fa-minus-circle\"><\/i> How secure is my file?\t\t\t\t<\/h4>\n\t\t\t<\/div>\n\t\t\t<div class=\"qe-toggle-content\">\n\t\t\t\t\n<p>Files uploaded to the self-service video upload service are not browsable by the public.  They will only appear on pages where you insert your embed code.<\/p>\n\n\n\n<p>As an additional layer of protection, individuals who try to access the recordings are required to have a valid MUN Login ID.<\/p>\n\n\n\n<p>This may result in problems if your Brightspace course site includes users who are external to Memorial. If this is a concern, please reach out to the <a href=\"https:\/\/citl.mun.ca\/support\">CITL Support Centre<\/a> to discuss.<\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div id=\"qaef-9939\" class=\"qe-faq-toggle citlvideouploaderfaq\">\n\t\t\t<div class=\"qe-toggle-title\">\n\t\t\t\t<h4>\n\t\t\t\t\t<i class=\"fa fa-minus-circle\"><\/i> Can I extract my video from the service?\t\t\t\t<\/h4>\n\t\t\t<\/div>\n\t\t\t<div class=\"qe-toggle-content\">\n\t\t\t\t\n<p>It is <strong>not possible<\/strong> to extract your original video from the hosting service.  Once uploaded, the video is converted into a number of formats suitable for streaming through our streaming player.  You are encouraged to keep a copy of your video in case you need it in the future for editing or hosting.<\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div id=\"qaef-9993\" class=\"qe-faq-toggle citlvideouploaderfaq\">\n\t\t\t<div class=\"qe-toggle-title\">\n\t\t\t\t<h4>\n\t\t\t\t\t<i class=\"fa fa-minus-circle\"><\/i> What are optimal video recording settings?\t\t\t\t<\/h4>\n\t\t\t<\/div>\n\t\t\t<div class=\"qe-toggle-content\">\n\t\t\t\t\n<p>It is recommended that you record your video in no more than 720p (resolution of 1280\u00d7720 pixels).  720p is the maximum quality that can be streamed.  If you upload a higher quality file, it will work fine, but it will consume more of your quota.  If your device records a higher quality, you should consider reducing quality to 720p before uploading.  If possible, it is best to record in native 720p format instead of converting.  See the instructions below for converting your video, or changing your native recording settings per device.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Converting Video With Handbrake<\/h3>\n\n\n\n<p>You can use the free tool <a href=\"https:\/\/handbrake.fr\/\" target=\"_blank\" rel=\"noreferrer noopener\">Handbrake <\/a>to convert any existing video to 720p.  It is available for Windows, MacOS, Linux.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>After installing, run Handbrake and it will ask for your video file.<\/li>\n\n\n\n<li>Once selected, it will auto-detect the input file and suggest some settings.<\/li>\n\n\n\n<li>The easiest way to select the optimal settings is to choose the <strong>Very Fast 720p30<\/strong> option in the <em>Preset<\/em> menu. This option will give you the lowest file size with the best settings. Each of the tabs below will allow you to tweak the settings for your output video. You probably won&#8217;t need to tweak these settings.<\/li>\n\n\n\n<li>At the very bottom of the screen you will see a <em>Save As:<\/em> box which will include a path to the output file. It will set a path based on the location and file name of your input file, but you can adjust it here.<\/li>\n\n\n\n<li>Once you are satisfied with your settings, click the <strong>Start Encode<\/strong> (<img decoding=\"async\" loading=\"lazy\" width=\"123\" height=\"45\" src=\"https:\/\/blog.citl.mun.ca\/technologyresources\/files\/2020\/05\/vBed2A3YlJ.png\" alt=\"\" class=\"wp-image-9995\">) button at the top of the screen.\n<ul class=\"wp-block-list\">\n<li>Note: Video encoding\/transcoding takes significant computing power. Your video conversion may take a while depending on your computer.  You will see a progress bar in the bottom left corner of the window.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Once complete, you should confirm that your file plays back as you intend. You can now upload your converted file to the service.  <\/li>\n<\/ul>\n\n\n\n<p><\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t            <\/div>\n\t\t\n\n\n\n<p><\/p><\/div><div class='clear_column'><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":2,"featured_media":0,"parent":9841,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"categories":[],"tags":[],"class_list":["post-9891","page","type-page","status-publish","hentry"],"featured_image_src":null,"_links":{"self":[{"href":"https:\/\/blog.citl.mun.ca\/technologyresources\/wp-json\/wp\/v2\/pages\/9891","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blog.citl.mun.ca\/technologyresources\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/blog.citl.mun.ca\/technologyresources\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/blog.citl.mun.ca\/technologyresources\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/blog.citl.mun.ca\/technologyresources\/wp-json\/wp\/v2\/comments?post=9891"}],"version-history":[{"count":10,"href":"https:\/\/blog.citl.mun.ca\/technologyresources\/wp-json\/wp\/v2\/pages\/9891\/revisions"}],"predecessor-version":[{"id":33745,"href":"https:\/\/blog.citl.mun.ca\/technologyresources\/wp-json\/wp\/v2\/pages\/9891\/revisions\/33745"}],"up":[{"embeddable":true,"href":"https:\/\/blog.citl.mun.ca\/technologyresources\/wp-json\/wp\/v2\/pages\/9841"}],"wp:attachment":[{"href":"https:\/\/blog.citl.mun.ca\/technologyresources\/wp-json\/wp\/v2\/media?parent=9891"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blog.citl.mun.ca\/technologyresources\/wp-json\/wp\/v2\/categories?post=9891"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blog.citl.mun.ca\/technologyresources\/wp-json\/wp\/v2\/tags?post=9891"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}